Complaint

Complaints policy

Attach a copy of the invoice or receipt you received together with the goods, on a separate paper or our model, legibly indicate your order number, your contact details - name and surname, street, municipality, postcode, telephone, email and specify the description of the defect.

Pack the goods securely and send them by registered mail to JEM PPF s.r.o.

Lihovarská 689/40a, Ostrava - Kunčičky, 718 00 Ostrava

The time for processing your claim is 14 days from the date of the claim, as stated in the valid claim procedure.

For the possibility of dealing with any complaints, customers can use

a collection point at Lihovarská 689/40a, Ostrava - Kunčičky, 718 00 Ostrava by telephone agreement.

ADVERTISING REGULATIONS

1.The Complaints Procedure is an integral part of the Terms and Conditions.

2.The Complaints Procedure contains the procedures for claiming a claim by the Buyer who has purchased goods through the Seller.

3.The Seller is the internet shop www.jemppf.cz, operated by JEM PPF s.r.o., company ID 224 55 329, registered office Lihovarská 689/40a, Ostrava - Kunčičky, 718 00 Ostrava, email address for handling electronic mail info@jemppf.cz, tel. +420733411344, account no.: 122455329/5500 Raiffeisenbank.

4.The Buyer is the Customer who has demonstrably purchased the goods through the Seller's online shop.

5.We will process the complaint without undue delay, but no later than within 14 days of its receipt. The time limit may be extended by mutual agreement. If the time limit expires in vain, the buyer may withdraw from the contract

Obvious defects on receipt of the goods

1.By signing the delivery note upon receipt of the goods, the Buyer confirms that he has received the requested shipment in intact packaging.

2.If the consignment is delivered to the Buyer in damaged packaging, the Buyer shall refuse to accept the consignment from the carrier, stating the reason for the damaged packaging, and shall draw up an appropriate report in accordance with the carrier's regulations.

Return of goods without giving a reason

1.According to the applicable legal standards, the Buyer may return the goods purchased via e-commerce without giving any reason and without any penalty within 14 days of receipt of the goods.

2.The withdrawal from the purchase contract must be delivered to the Seller within 14 days of receipt of the goods, to the Seller's business address or to the Seller's e-mail address.

3.The goods must be returned to the Seller undamaged, unworn and in their original packaging.

4.Within ten 10 days from the return of the goods by the Buyer, the Seller is entitled to carry out an examination of the returned goods, in particular to determine whether the returned goods are not damaged, worn out, consumed or partially consumed.

5.In the event of withdrawal from the contract, the Seller shall return the purchase price paid (excluding the costs incurred for delivery of the goods) to the Buyer within ten 10 days of the end of the period for examination of the goods under the Terms and Conditions, either by transfer to the Buyer's bank account or by postal order to the address or account designated by the Buyer. The Seller is also entitled to refund the purchase price in cash upon return of the goods by the Buyer.

6.The Buyer acknowledges that if the goods returned by the Buyer are damaged, worn out or partially consumed, the Seller is entitled to compensation for the damage incurred by the Buyer. The Seller is entitled to unilaterally set off the claim for payment of the damage against the Buyer's claim for reimbursement of the purchase price. Similarly, the Seller is entitled to unilaterally offset the claim for contractual penalty according to the Terms and Conditions against the Buyer's claim for reimbursement of the purchase price.

Warranty period

1.The Buyer has the right to claim goods purchased through the Seller for the statutory period.

2.The warranty period is 24 months according to the current Civil Code, unless otherwise provided by law.

3.The Seller always encloses an invoice with the shipped goods, which can also serve as a warranty certificate.

4.The warranty period starts from the date of receipt of the goods by the Buyer from the carrier, i.e. from the date of signing the delivery note by the Buyer, and at the same time by signing the acceptance of the goods the Buyer confirms his agreement with the warranty conditions.

Unjustified claim, termination of claim

1.If the claim is rejected as unjustified, the Buyer shall bear the costs of any repairs and transport.

2.The claim will be rejected as unjustified if the Buyer sends a poorly packed parcel. The carrier is not liable for poorly packed shipments. This shipment will be returned to the Buyer without refund.

Contact point for complaint handling Head office address.
JEM PPF s.r.o., Lihovarská 689/40a, Ostrava - Kunčičky 718 00, Ostrava

Email: info@jemppf.cz

Phone: +420733411344

JEM PPF s.r.o., ID No.: 224 55 329, registered: at KS Ostrava, section C, insert 98341
Registered office: Lihovarská 689/40a, Ostrava - Kunčičky, 718 00 Ostrava
Bank account: raiffeisenbank, account no.: 122455329,
Email: info@jemppf.cz
Tel: +420733411344

Complaints Policy